Refund & Cancellation Policy

• Silver — 3 months
• Gold — 6 months
• Platinum — 12 months

The price (inclusive of GST) and the features of each plan, including the number of contact views, are shown on the plans page at the time of purchase. A plan is a one-time purchase for its duration.

Plans bought on the website do not renew automatically. Your plan simply ends on its expiry date and you are not charged again unless you buy a new plan, so there is nothing to cancel.

For plans bought in the Android app, renewal and cancellation are managed in Google Play (Play Store → Profile → Payments & subscriptions → Subscriptions).

You are eligible for a full refund if:

• money was debited but your plan was not activated, or you were charged twice for the same plan; or
• you ask within [TO BE FILLED BY OWNER] days of payment and have not yet used any premium feature (for example viewing a contact number or starting a chat).

Once premium features have been used, the plan is not refundable, including partially. To request a refund, email [email protected] from your registered account with the payment transaction ID. Approved refunds are returned to the original payment method; the time it takes to reach your account depends on your bank or card issuer.

Plans bought inside the Android app are billed by Google Play and refunds are handled under Google Play's refund policy. Request a refund from your Google Play order history (play.google.com → Payments & subscriptions → Budget & history). If Google directs you to us, contact [email protected]with your Google Play order number and we will review it. We cannot refund Google Play purchases through the website's payment gateway.

• Accounts suspended or removed for breaking our Terms of Service.
• Complimentary or reward plan periods (for example referral rewards), as no payment was made.
• Deleting your account does not by itself refund an active plan.

If you are unhappy with a refund decision, contact our Grievance Officer.