Grievance redressal
Grievance Officer
Last updated: 3 October 2026
In line with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, Monmilan has appointed a Grievance Officer to handle complaints about content, accounts and your personal data.
- Name
- [TO BE FILLED BY OWNER]
- Designation
- [TO BE FILLED BY OWNER]
- Address
- [TO BE FILLED BY OWNER]
- [email protected]
- Operated by
- [TO BE FILLED BY OWNER]
- We acknowledge every complaint within 24 hours of receipt.
- We resolve complaints within 15 days of receipt.
- Complaints about content that shows a person in nudity or a sexual act, exposes private areas, or impersonates someone (including morphed photos) are acted on within 24 hours.
Email the Grievance Officer and include:
- your name and the phone number registered with Monmilan (if you are a member);
- the profile, message or content you are complaining about (profile ID, screenshot or link);
- what happened and what you would like us to do;
- for a complaint on someone else's behalf, your relationship to them.
For urgent safety issues inside the app, also use the Report and Block buttons on the profile or chat — they reach our moderation team directly.
You can use this channel to exercise your rights as a Data Principal — access a summary of your data, correct or erase it, withdraw consent, or nominate someone to act for you. See our Privacy Policy for details. If you are not satisfied with our response, you may approach the Data Protection Board of India.
If you are not satisfied with the Grievance Officer's decision on a content or account complaint, you may appeal to the Grievance Appellate Committee constituted by the Government of India (gac.gov.in) within 30 days of receiving the decision.
For login, profile, subscription or payment questions, write to [email protected]. See also our Refund & Cancellation Policy.